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After the issue had been forwarded to the Complaints Team, they had contacted the casino for further clarification. The player had finally been able to successfully withdraw his winnings in virtual currency. The casino had advised him to use the same method for future transactions. The Complaints Team had marked the issue as resolved.

The player has requested a tracking number multiple times but was ignored. The player later informed us that the money was at first rejected by the bank, but later on, he successfully received his winnings. Therefore, this complaint could be closed as resolved.

We had advised the player to wait for the standard processing time of two weeks and assured him we would intervene if the issue persisted. The player had previously successfully withdrawn 4500 RON. Eventually, the player confirmed the receipt of the 2000 RON. We then marked the complaint as resolved.

Крайне высокие коэффициенты в любой момент ТОПовые матчи в конкретном виде спорта.

We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.

The player from Japan had deposited funds using Mifinity but was unable to withdraw through the same method. He had been instructed by the casino to deposit and withdraw in virtual currency, but the casino later disallowed such a transaction. The player had been left with no available methods to withdraw his winnings.

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The player from Japan was unable to withdraw funds as the casino canceled withdrawal requests, claiming virtual currency withdrawals were not possible due to EUR deposits. Despite being told that bank deposits and withdrawals were available, these options did not appear.

Thank you so much for your kind words, Johnan. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future!

While deposits worked without issue, withdrawals were consistently canceled with no resolution from support. The issue was resolved after the player confirmed receiving the funds. The complaint was marked as 'resolved' by us.

The player from Greece believes his account might be blocked by mistake. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.

The player confirmed that the casino had eventually paid out her winnings. However, she had expressed dissatisfaction with the casino's failure to adhere to their stated timelines. We marked the here complaint as resolved.

The player from Germany was experiencing difficulties obtaining her tournament winnings. According to the casino's terms, the prizes should be awarded automatically each week at the end of the tournament.